Support

How can we help?

Answers to common questions are below. If yours is not here, we would love to hear from you.

Contact us

Please include your device model (for example iPhone 15), your iOS version, the toy involved and what happened. Please do not include your child's name or any photos of your child. We will reply as soon as we can.

Frequently asked questions

Which devices does Wobble Box work on?

iPhone and iPad running iOS 17 or later. It works in portrait and landscape.

Does it need wifi or an internet connection?

No. Wobble Box never connects to the internet, so it works on planes, in the car and in waiting rooms.

What ages is it for?

Wobble Box is for ages 4 to 12. Every toy is pictures and sound with nothing to read. Some toys, such as Marble Run, Brick Yard and Goal Kicks, have optional "Can you...?" picture cards for older kids who want a challenge.

Are there ads or in-app purchases?

No ads, no in-app purchases and no links out of the app. There are no accounts or sign-ups in the app either.

How do I stop my child leaving the app?

Use Kid Mode: hold the lock button on the toy picker for 1.5 seconds. The iOS home swipe then needs two deliberate swipes instead of one. iOS never lets an app block it completely.

For full lockdown, turn on Guided Access in Settings, Accessibility, Guided Access. Then triple-click the side button (or the Home button on older devices) inside Wobble Box. Triple-click again and enter your passcode to leave.

How do I turn Kid Mode off?

Swipe down with two fingers anywhere on the screen.

The close button does not work when I tap it.

The close (X) button is hold-to-exit on purpose. Press and hold it for about 1.5 seconds.

How do profiles work?

When the app opens, each child picks their face. Up to five children can share a device, each with their own toys, saved builds and Fridge pictures. To switch child, hold your face in the playroom corner for 1.5 seconds.

To edit or delete a profile, turn Kid Mode off, hold your own face in the playroom corner to reach the profile picker, hold the face you want to change for 1.5 seconds, and for deleting, tap the red bin a second time to confirm.

How do I record my child's voice in Song Steps?

Open Song Steps and hold the microphone button. The first time, a grown-up holds it for about 1.5 seconds and iOS asks for microphone permission. After that, your child just holds the button and speaks for up to 2 seconds, and the animals sing it up the scale.

The microphone is only on while the button is held, and the clip stays on the device.

Can I turn off or remove the microphone?

Yes. In iOS Settings, Privacy and Security, Microphone, switch Wobble Box off. The app keeps working and only voice recording stops. To remove a saved clip, delete that child's profile or delete the app.

Where do my child's pictures and builds go?

Nowhere. The Fridge pictures and saved toys live only inside the app on your device and are not uploaded. See the privacy policy for detail.

I hear no sound.

Wobble Box respects the silent switch, so check that your iPhone is not on silent and that the volume is up. Every sound has a matching visual, so the toys still play when muted.

A toy is stuck, frozen or acting strangely.

Close Wobble Box from the app switcher and open it again. Builds are saved as your child plays. If it keeps happening, please email us and say which toy it was.

Privacy

The Wobble Box app collects no data and never connects to the internet. Read the privacy policy.